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OPEX Reduction Solution

Quickon

The Quickon dispatchers to manage their job from any mobile device. Assigning tasks to technicians in
real-time, monitoring them via server. Dispatch Service consists of a mobile app for customer & technicians and a web
portal for office supervisor to manage field operations efficiently. With Dispatch Service, customers will be more satisfied
due to increased service quality, and managers will be able to run business more efficiently. This app provides full
accessibility to information from back-end systems in any environment, offline and online, from mobile devices as well.

QR Code scan(Through the QR code of the STB, the user can check how to act immediately in case of various errors.), Work Management(Check and complete work orders in the field. Also manage schedule changes and adjust priority), Mobile Report Form(Easily edit and access report forms. Set levels of accountability by having field workers digitally sign each report), Real-time Monitoring(View high level details or drill down to territory, time, customer and field resource to keep track of your company’s day-to-day Technicians’ activities)

Benefits

BOOST PRODUCTIVITY

To allow dispatcher to send and receive work orders quickly via one simple route

IMPROVE COMMUNICATION

By immediately dispatching relevant field technicians to customer

INCREASE CUSTOMER SATISFACTION

Through faster response and resolution time

INCEASE EFFECTIVENESS

To solve customer issues by instantly accessing progress and historical records

PROTECT ENVIRONMENT

By eliminating paper and ink from unnecessary paperwork

LOWER YOUR COST

By better utilizing field technicians and optimizing workload in real-time

Contact US

For more information, please contact us at solution@kaonmedia.com or click here.